Minimum one year of experience collecting patient accounts in a hospital setting or at least 3 years of similar collection experience.
Responsible for the timely collection of outstanding payments due. Determines payment responsibility, and verifies the accuracy of adjustments and payments posted. Receives payor requests or denials via correspondence, remittances, on-line systems, or phone, and ensures timely and accurate resolution. Receives and handles all internal and external patient accounts phone inquires. Clearly documents all account activity utilizing the hospital information system. Adheres to hospital’s collection policy and procedures.