Most health plans will cover a large portion of patient’s REHAB bills. To help verify coverage and prepare the patient’s REHAB account in advance, insurance and identification cards must be presented upon arrival at the hospital. Notification is also required if insurance plans are changed at any time during hospital stay. After services are received, patients may be asked to pay for any deductibles, coinsurance, co-payments and non-covered costs required by the insurance plan. Monthly statements for any remaining balance will be sent after claims are processed by the health plan provider.
For those who are not insured, REHAB may be able to assist by applying for other resources or to grant financial assistance to help cover some or all of REHAB costs.
Participating Health Plans
REHAB participates with most major health plans offered in Hawaii. Please contact patient accounts if your health plan is not listed below. Any questions about plan benefits should be directed to the corresponding health plan provider.
Health Plan Authorizations
Many health plans require preapproval from medical providers before services can be rendered. For insurance plans that have authorization requirements, REHAB will assist with facilitation prior to hospital stay so that claims are paid. Questions about plan requirements should be directed to respective health plan providers.
Some plans place restrictions on services or number of visits allowable, so it is important to inform REHAB staff about any prior hospitalizations or clinic visits received for therapy in the past.
Payment at the Time of Service
After receiving services at REHAB, patients may be asked to pay for estimated deductibles, coinsurance, and/or co-payment. Once health plans have processed the REHAB claim, patients will be billed for any remaining balance or will be sent a refund if payment exceeds required self-share. Payment is expected to be received within 30 days of the billing date shown on the statement.
Credit and Debit Cards
REHAB accepts payments by cash or check, and for your convenience, also by debit or credit cards from VISA, MasterCard or American Express. To make a credit or debit card payment via the telephone, please call patient Accounts at 544-3340.
REHAB is pleased to be able to offer self-pay discounts. Although discounts are not allowed on deductibles, coinsurance or co-payments required by health plans, REHAB offers discounts on any non-covered REHAB item or service for which patients are financially responsible.
Assistance to Apply for Other Financial Aid
Patients may qualify to receive services under other health care programs. REHAB’s patient accounts staff can discuss these options, and if eligible, assistance will be provided on the application procedures.
Financial Assistance Program
For individuals who have limited assets and incomes under 300% of the federal poverty guidelines, REHAB may provide discounts on medically necessary services. To qualify, individuals will be required to apply for state assistance program and will be asked to provide documentation of income and assets. For more information on financial assistance, please contact REHAB’s patient accounts department.
REHAB understands the challenges associated with paying large medical bills in full. REHAB makes every effort to work with patients on mutually acceptable payment plans. Please contact Patient Accounts for more information.
Bills from Other Providers
Services at REHAB may involve other medical providers, such as, physicians, psychologists, special duty nurses, transport companies and medical equipment suppliers. These providers will bill you separately for their services.
Contact Us with Your Billing Questions